Privacy Policy

Big Ben Specialty Foods, values and respects the privacy of the people we deal with. Big Ben Specialty Foods is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), (Privacy Act), including the Australian Privacy Principles (APPs) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) applies to all websites owned by Big Ben Specialty Foods and describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly. Examples might include your name, email or phone number.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

● name;
● Business name
● mailing or street address;
● email address;
● phone number
● fax number
● bank account details for the purpose of refunds only. This data is discarded immediately.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or
otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:
● interact with us over the phone;
● interact with us in person;
● interact with us online;
● attend an event organised by Big Ben Specialty Foods;
● subscribe to our mailing list;
● apply for a position with us as an employee or contractor

Sharing your personal information

The law, including the Privacy Act 1988, protects your personal information.
Your personal information will not be disclosed to any other person, body or agency unless:

you give us permission
it is authorised or required by law
it meets one of the other exceptions in the Australian Privacy Principles.

If we need to share information with a third party as part of our service to you, the form you fill in will tell you about it. We are unlikely to disclose personal information to overseas recipients.

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example from suppliers. We collect your personal information from these third parties so that we may provide tailored customer service solutions.

How do we use your personal information?

We use personal information for many purposes in connection with our business functions and activities, including
the following purposes:
● provide you with information or services that you request from us;
● deliver to you a more personalised experience and customer service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes;
● accounting purposes – e.g. issuing invoices, statements, credit notes, refunds

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where
you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● our third party service providers for example, our IT providers;
● our marketing providers;
● our professionalservices advisors;

Transfer of personal information overseas

We are unlikely to disclose personal information to overseas recipients.
Some of the third-party service providers we disclose personal information to may be based in or may have servers located outside of Australia.Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

● you have given us your consent to disclose personal information to that third party; or
● we reasonably believe that: 

● the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and

the law or binding scheme can be enforced; or

●the disclosure is required or authorised by an Australian law or court/tribunal order.

How do we protect your personal information?

Big Ben Specialty Foods will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● having a robust physical security of our premises and databases / records;
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
● having technological measures in place (for example, anti-virus software, fire walls);

Online activity

The Big Ben Specialty Foods website uses cookies. A cookie is a small file of letters and numbers the website putson your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the BBSF website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies.
However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics
Our website uses website analytics providers - Shopify analytics and Google Analytics - to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.

These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication. You may also contact us using the details set out in the “How to contact us” section below.

Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your
personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information
Big Ben Specialty Foods will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 3 days. We will deal with such a request by following the procedure outlined below:

● Call the office on 03 9555 2690
● Send an email to
● You will receive a response acknowledging your request, within 3 days.
● We will review the request and action accordingly
● You will receive a response within 7 days, outlining the actions taken in response to your request.
● If further follow up is required, ongoing communication will transpire.

Links to third party sites

Big Ben Specialty Foods website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints
For complaints about how Big Ben Specialty Foods handles, processes or manages your personal information, please contact Loni Binstock. Note we may require proof of your identity and full details of your request before we can process your complaint.

Big Ben Specialty Foods aims to achieve an effective resolution of any complaint within 30 days or as soon as reasonably practicable after all information requested by Big Ben Specialty Foods is provided.
If you are not satisfied with the Company’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at to lodge a complaint.

How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Contact number 03 9555 2690
Post  Attention: Big Ben Specialty Foods, Privacy Officer.
6/295 Wickham Rd, Moorabbin VIC 3189